Hilo In development
Your customers write at any hour. Have someone answer with real data.
Hilo is in development and does not handle conversations yet. We are building it with the first clothing and footwear stores that sell on Instagram and WhatsApp. If you join the waitlist, we will let you know and you can take part in testing.
First version
- Answer common questions: hours, location, payment methods, shipping and returns.
- Answer price and availability with real catalog data, never made up.
- Capture name, phone, product of interest, size and shipping area.
- Hand the conversation to a person, with a summary, when the customer asks or the case calls for it.
- Follow up if the customer stops replying, within the 24 hours WhatsApp allows.
- A report of conversations handled, resolved without a person and attributed sales.
Who it is for
Clothing and footwear stores that sell on Instagram and WhatsApp and lose sales because they cannot reply in time.
On the roadmap
- Holding items with a deposit and a payment link.
- Transcribed voice messages.
- Recommending similar products when a size is out.
- Answering Instagram comments and moving them to a direct message.
- Working alongside Telar, Madeja and Puntada.
Waitlist
WhatsApp messages carry a cost that Meta charges directly to the business account.
Should we start with a diagnostic?
Two weeks to know exactly what to build or automate first.